Customer Connect Named Microsoft Dynamics CRM "Guru" on Experts Exchange

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) has been given the rank of “Guru” in Microsoft Dynamics CRM 4.0 by Experts Exchange (www.experts-exchange.com).  The Customer Relationship Management (CRM) firm is currently ranked second in Microsoft Dynamics by Experts Exchange and first in CRM Software, a ranking achieved in recognition of its leadership in the field and its specific resolution of issues involving, and depth of answers they are able to provide about, Microsoft Dynamics CRM.

“We’re very grateful for this recognition, especially from such a well-respected outlet,” says Geoff Ables, CEO of Customer Connect Associates.  “We’re very happy to be able to provide this value to businesses that use Experts Exchange, but do not have access to a knowledgeable CRM partner.”  This recognition is the latest in a series achieved by Customer Connect including: Salesforce.com certification, Microsoft Gold Certification and the Microsoft MVP designation.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) has been contracted by C.R. Onsrud to provide Customer Relationship Management (CRM) services.  The Cornelius-based CRM firm will install and integrate Microsoft Dynamics CRM 4.0.  C.R. Onsrud will leverage Customer Connect’s expertise in establishing sales, marketing and services processes using CRM, and in deploying a dealer web portal.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Geoff Ables, CEO of Customer Connect Associates (www.customer-connect.com) spoke recently at Photo Marketing Association International’s (PMAI) Las Vegas Convention.  Ables, who has already spoken to several national organizations this year, participated in a session entitled “Customer Relationship Management (CRM),” helping businesses in the Imaging industry determine whether a CRM tool is right for their organization. 

“It’s been a great experience,” says Ables.  “I’m grateful and excited that our reputation for expertise and quality service in the CRM field has reached such national proportions that we were asked to participate in this event.  In addition, PMAI is a great audience for us.  There was a great deal of interest in using CRM to accelerate customer service, sales and marketing – particularly for organizations that are focusing on school photography and are members of the Professional School Photographers Association.” 

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) has been contracted by the City of Statesville, NC to provide web customization services.  Customer Connect will program and maintain the city website, located at http://ci.statesville.nc.us, as well as provide database and consulting services for Statesville’s web traffic.

Geoff Ables, CEO of Customer Connect, said, “The value we are delivering to the City of Statesville is a direct result of our decision to expand our relationships with the government sector from local municipalities, to state and federal government offices, to the other contractors that contract with the government.”  He continued, “Much of the government has been late to adopt customer relationship management and web 2.0 technologies.  Our goal is to accelerate the effectiveness of government offices with these tools.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) announces that its next “Success Accelerators” webinar (www.successaccelerators.com) will pit two popular Customer Relationship Management (CRM) tools against each other in a battle to the death.  Well, perhaps “Salesforce.com and Microsoft CRM – Side-by-Side Demo” won’t necessarily take things that far, but it will show participants – who will range from information technology and service directors to business executives – the ways in which each of the leading CRM tools handles basic needs and problems. 

“Businesses that are evaluating a CRM solution don’t want sales pitches and advertising slogans,” says Geoff Ables, CEO of Customer Connect Associates.  “What they need is to know which of these major tools will work best for their particular situation.  Our expertise in the field allows us to better inform them in this regard.”

“Salesforce.com and Microsoft CRM – Side-by-Side Demo” will begin at 10:15 a.m. on May 28^th.  Those interested may register at www.successaccelerators.com.  Computer requirements are at least Windows 2000 for PC users and at least Mac OS X 10.4 or newer.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:
Jerod Brown
Customer Connect Associates, Inc.
704-895-2500 x125
www.customer-connect.com

CORNELIUS – Customer Connect Associates (www.customer-connect.com), long affiliated with Microsoft, has been named a Microsoft Gold Certified Partner for Customer Relationship Management (CRM) for the second consecutive year.  Gold Certified Partners represent the highest level of competence and expertise with Microsoft technologies, and have the closest working relationship with Microsoft.  At the Gold level, partners have access to expanded resources and support, including a Technical Services Coordinator, access to the Partner Knowledge Base, priority listing in Microsoft Directories, and other top-level benefits.

Customer Connect has grown from Microsoft Registered, Certified and finally Gold Certified Status since their founding in 2000.  The firm hired Matt Wittemann, a Microsoft MVP for Dynamics CRM 4.0, to its staff in 2007, along with several other Microsoft certified experts.  These achievements indicate Microsoft’s recognition of Customer Connect’s contributions to the community.  They have also recently been named as a “Master” contributor to the Microsoft Dynamics area of Experts-Exchange and among the time 5 lifetime contributors after just 3 months of active participation.

“Needless to say, we are extremely proud to be included in this exclusive group,” says Geoff Ables, CEO of Customer Connect Associates.  “This is not only a recognition of our staff’s continued excellence with Microsoft CRM, but also of our expertise and leadership across the playing field.  We’re proud to be able to offer such highly-regarded services to our clients.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, AMF, BB&T, LandAmerica, Textron/Jacobsen, AAA, Cardinal Health, Horry Telephone Cooperative, MedImpact, Doctor Directory, Sunbelt Rentals and Barnhardt Manufacturing.  Customer Connect Associates is a Microsoft Gold Certified partner, a Salesforce.com partner, a DotNetNuke Gold Benefactor and a member of the 2007 Program Advisory Committee for the National Center For Database Marketing Conference.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) has been contracted to provide eXtended Customer Relationship Management (XRM) services for the American Board of Anesthesiology.  Services will include installation of Microsoft Dynamics CRM 4.0, integration with Microsoft Office SharePoint Server (MOSS) and other legacy applications as well as training and consulting services.

“The CRM solutions provided by Microsoft and Salesforce.com both deliver an excellent platform for many applications beyond the scope of CRM, especially when combined with other tools such as SharePoint,” says Geoff Ables, CEO of Customer Connect.  “Using CRM as a platform is also known as XRM and represents an important strategy for the growth of our business.  We’re pleased that the ABA has recognized our capability to deliver XRM solutions and is utilizing Microsoft CRM to upgrade a significant portion of their IT infrastructure.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) has named Matt Wittemann as its Chief Operating Officer.  Wittemann, who holds three Customer Relationship Management (CRM) certifications from Microsoft, has been with Customer Connect since 2007.  One of only a very few Microsoft MVPs who focuses on CRM, Wittemann maintains www.crm-dynamics.com, a CRM blog visited by over 30,000 people yearly.

“Matt is a tremendous asset to our team,” says Geoff Ables, CEO of Customer Connect Associates.  “He has been one of Customer Connect’s most valuable players since he arrived.  Microsoft has distinguished him as simply one of the top CRM experts in the world.  Matt is a key reason that we are consistently able to provide quality, value, and excellence in service to our clients, and we’re proud to have him as our COO.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Sunbelt Rentals, Horry Telephone Cooperative and Barnhardt Manufacturing.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) will provide pro bono services for the Natalie’s Wish website, located at www.natalieswish.org.  Customer Connect assisted the organization with selecting Salesforce.com as their CRM solution and is providing consulting services on the configuration of this important part of the organizations infrastructure.  Natalie’s Wish is devoted to raising funds for and increasing awareness of cystinosis.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) is responding to the rapidly rising demand for Customer Relationship Management (CRM) by launching a brand new Web site dedicated to publishing recorded demonstrations of Microsoft Dynamics CRM 4.0.  The new Web site, located at www.demomicrosoftcrm.com, features prerecorded demos of the popular CRM tool for individuals who are interested in a “self-serve” presentation of the software.

“We’ve had such a tremendous upsurge in requests for demos that we just can’t accommodate all of them,” explains Geoff Ables, CEO of Customer Connect.  “The demand for training on CRM software is just unprecedented.  We want to be able to help and serve everybody, which this Web site will help us to do.”

Individuals who view these demonstrations and are interested in more tailored instruction can register for Customer Connect’s monthly “Success Accelerators” webinars at www.successaccelerators.com.  These highly successful webinars are themed differently every month, and are offered at no charge. 

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com