CHARLOTTE, NC – C5 Insight (www.c5insight.com) announces two CRM webinars on the same day. On March 11, 2010 they will present, “What’s New with Microsoft Dynamics CRM” and “What’s New with Salesforce.com.” To register for either or both of these webcast events, visit www.successaccelerators.com.

These two webinars are targeted at companies currently using the two leading customer relationship management (CRM) systems, and businesses that are evaluating them. They will present the latest available features, add-ons, enhancements and best practices with these platforms. Both sessions will use a “deminar” format (demonstration plus seminar) to illustrate key concepts. They will also include a “sneak peek” at some of the upcoming features on the product roadmaps for these products. Content in these webinars is suitable for sales, call center, customer service, marketing, information technology and corporate finance decision makers.

“Our ‘What’s New’ sessions were among our most well attended and popular sessions of 2009,” says Matt Wittemann, a Managing Partner with C5 Insight. “We always enjoy showing off the latest benefits these solutions offer, so we’re looking forward to placing even more emphasis on this area. Our goal is to help current customers and prospective buyers of these systems make better decisions about how to accelerate their business with these revolutionary tools.”

Salesforce.com (www.salesforce.com) is the industry leading software as a service (SaaS) and cloud platform provider, including their unique Force.com development platform. Microsoft Dynamics CRM (www.microsoft.com/dynamics) is one of the most popular CRM platforms in the world today and integrates seamlessly with Microsoft Outlook, Office and other Microsoft products.

Founded in 2000, C5 Insight accelerates business success by using their unique LUCK™ method for process improvement. They are a leading provider of business intelligence, collaboration, document management, application development, extended relationship management (XRM) and customer relationship management (CRM) services. Clients include: AAA, American Red Cross, AMF, Greenville Hospital System, Horry Telephone Cooperative, Inspiration Ministries, SAS, Rastelli Global, Sunbelt Rentals, Travelocity, Wells Fargo and Winston Salem State University. They are Microsoft Gold Certified, Salesforce.com Certified and Scribe Elite Certified. For more information, visit www.c5insight.com. To register for the above events, visit www.successaccelerators.com.



 

CHARLOTTE, NC – In order to combine strengths and deliver greater value to their clients, Customer Connect (www.customer-connect.com) and StreamLogic (www.streamlogicinc.com) completed a merger of their businesses effective January 1, 2010. The combined companies have changed their name to C5 Insight (www.c5insight.com) and have launched a year-long re-branding campaign.

The combined companies focus on delivering cloud applications developed in SharePoint, Microsoft CRM, Salesforce.com and .NET. Their team of Business Consultants, Process Architects and Developers hold certifications from Microsoft, Salesforce.com and Scribe.

“We have been working with StreamLogic for nearly two years prior to this merger,” says Geoff Ables, one of the Managing Partners of C5 Insight. “From the very beginning it was clear that blending our firms would result in even greater value to our customers and greater stability to our 9 year old business.”

Curtis Hughes, also a Managing Partner with C5 observes that, “When we initially partnered with Customer Connect, we were thrilled to find another firm that shared our vision of excellence and customer service. Extending the StreamLogic skill-set of custom application development and SharePoint to include the Microsoft and Salesforce CRM platforms was a natural next step for us to take.”

Founded in 2000, C5 Insight accelerates business success by using their unique LUCK™ method for process improvement. They are a leading provider of business intelligence, collaboration, document management, application development, extended relationship management (XRM) and customer relationship management (CRM) services. Clients include: AAA, American Red Cross, AMF, Greenville Hospital System, Horry Telephone Cooperative, Inspiration Ministries, SAS, Rastelli Global, Sunbelt Rentals, Travelocity, Wells Fargo and Winston Salem State University. They are Microsoft Gold Certified and Salesforce.com Certified. For more information, visit www.c5insight.com.

CHARLOTTE, NC – Customer Connect Associates (www.customer-connect.com) is offering two opportunities for businesses to compare best selling customer relationship management (CRM) tools Salesforce.com and Microsoft CRM in the coming two months. Both venues will offer an exclusive side-by-side demonstration of the two tools targeted at businesses that are considering a customer relationship management project.

On Thursday, August 20, 2009, Customer Connect will host a live event in Charlotte, NC at the Duke Mansion called, “Your Business … Accelerated”. The event includes not only the side-by-side demo, but also separate breakout sessions on SharePoint, Web 2.0 strategies and keynote lunch presentations by two CEOs that use these solutions. This is a free half-day event that includes breakfast and lunch. Attendees can come for the entire event or just the sessions that they wish to attend.

On Thursday, September 24, 2009, Customer Connect will host a webinar focused solely on the CRM side-by-side comparison. The 90 minute webinar is free and includes the opportunity to ask questions throughout the presentation.

To learn more about both of these events and to register, visit www.successaccelerators.com.
 

WEBINAR – Customer Connect is offering a webinar on how to extend Salesforce.com and Microsoft CRM as XRM (eXtended Relationship Management) solutions.

“Both Microsoft Dynamics CRM 4.0 and Salesforce.com offer a platform that can easily be extended to accelerate all business functions,” says Geoff Ables, CEO of Customer Connect. “Our clients have realized a tremendous bottom line cost savings by leveraging these solutions to bring new efficiency and decision making capabilities into their business units. This session will present some of the solutions we have encountered frequent demand for – and a high level overview of how to use the customization capabilities that they offer.”

The event will be held on Tuesday, August 11, 2009 as a 90 minute webinar. To learn more and to register, visit www.successaccelerators.com.

CORNELIUS – Customer Connect Associates (www.customer-connect.com) Success Accelerators event will take place at the Duke Mansion in Charlotte, NC on August 20.

Register here: www.successaccelerators.com

The event will feature: case studies from two Charlotte area CEOs, multiple “deminars” (demonstrations plus best practice seminars) and scheduled time in the afternoon for free consultation with industry experts. Continental breakfast and lunch are included in this free event.

Topics included:

• EXCLUSIVE: Side-by-side comparison of Microsoft CRM and Salesforce.com
• What’s New with Salesforce.com and Microsoft CRM – for current users of these solutions
• SharePoint: What it is, How to use it, How it integrates with CRM
• NextWeb: How to improve website results
• Case Studies: Perspective from Two Charlotte Area CEOs

For more information on the event, or to register, visit: www.successaccelerators.com.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Sunbelt Rentals, Barnhardt Manufacturing, Horry Telephone Cooperative, the Town of Matthews and the City of Statesville. For more information, please visit www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) has been contracted by a number of additional businesses and governments to provide Customer Relationship Management (CRM) and Web services.  The Cornelius-based firm consults, develops and maintains CRM systems from Microsoft and Salesforce.com, as well as websites, for their clientele.  This summer they have added: Reveal Global Intelligence, Net Direct, C3 Packaging, The Town of Matthews and FileVault to their client list.  In addition, a leading university recently selected Customer Connect to aid them in improving their CRM project.  These clients will leverage Customer Connect’s expertise in establishing sales, marketing and services processes using advanced web development and CRM.

"In the last few months we have seen a significant increase in demand for our services," says CEO Geoff Ables.  "A number of businesses have sought us out to perform CPR on their incomplete or ailing CRM system.  Others have participated in our webinars on www.successaccelerators.com and have decided to improve their website or adopt a CRM system to help them boost sales and marketing effectiveness during these troubling economic times."

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Sunbelt Rentals, Barnhardt Manufacturing, Horry Telephone Cooperative, the Town of Matthews and the City of Statesville.  For more information, please visit www.customer-connect.com

Contact:
Jerod Brown
Customer Connect Associates, Inc.
704-895-2500 x125
www.customer-connect.com

CORNELIUS – Customer Connect Associates (www.customer-connect.com) announces the offer of its CRM Toolkit.  The package – a bundle of Customer Relationship Management (CRM) tools and applications valued at $23,500 – will be available to clients as part of basic implementation services at no cost beyond labor. 

“This package combined components that we have developed internally, Microsoft Solution Accelerators and other third party components which enables us to deliver a unique value to our clients,” says Customer Connect CEO Geoff Ables.  “Our proprietary tools and implementation strategies allow us to deliver a more customized, streamlined and value-added version of the [Microsoft Dynamics] CRM 4.0 software more rapidly and at significantly lower cost.”

The toolkit is constantly growing, but it currently includes:

• Available in All Versions of CRM:

• CRM Ideas
• Expense Reporting
• Phone Call Mobility
• Phone Call Rapid Follow up
• My Today’s Activities
• Base Configuration (standard configuration of CRM as a starting point)

• Available Only with Online CRM (improved versions are available in On-Premise Version)

• Basic Field Level Security
  

• Available Only with On-Premise CRM

• Advanced Field Level Security
• Tooltips
• Account Management
• CRM Versioning
• Record Numbering
• Link-to-Record
• View Hider
• Adoption Dashboards
• Date Mover
• Calculator
• Subtotal Rollups
• Workflow Batch Processing
• Audit

Customer Connect also offers the following Solution Accelerators, developed by Microsoft, for no additional charge (beyond installation/training fees):

• Event Management
• eService Management
• Advanced Sales Forecasting and Goal Setting
• RSS Feeds
• Analytics Accelerator (Dashboards)
• Business Productivity Reporting

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Geoff Ables, CEO of Customer Connect Associates (www.customer-connect.com)  was chosen to speak at the Downtown Professional Partners Network’s inaugural luncheon.  Held at Backfinn American Tavern on Trade Street, the business-to-business networking event featured the launch of the latest branch of Professional Network Connections.  Ables may have been the ideal person to speak at such an event; his firm focuses on Customer Relationship Management (CRM) and centers on aiding businesses boost cash flow and client retention.  Ables will also speak at PN Connections’ Palmetto Medical Partners Network, located in Greenville, SC, later in the year.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com)  has added the Web Development Competency to its repertoire of Microsoft certifications.  The Customer Relationship Management (CRM) firm adds this recognition to its Microsoft Dynamics CRM and Microsoft Data Solutions competencies. 

“We’re tremendously excited about this new Competency recognition,” says Geoff Ables, CEO of Customer Connect.  “It is a recognition of our strength in Website and web application development and gives us even more credibility in the market.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com

CORNELIUS –  Customer Connect Associates (www.customer-connect.com) announces that its next “Success Accelerators” webinar (www.successaccelerators.com) will show students the success that they can have using Microsoft Dynamics CRM 4.0 and Microsoft SharePoint.  The webinar, entitled “Better Together:  Microsoft CRM and SharePoint,” will be held June 18 at 10:15 am.  The event is free and available for enrollment at www.successaccelerators.com. 

“We’re going to show people how CRM and SharePoint deliver a flexible platform that can be used to significantly reduce costs involved in developing and maintaining custom applications,” explains Customer Connect CEO Geoff Ables.  “In addition, they will learn how SharePoint can combine with Microsoft Dynamics CRM to enhance employee, vendor, distributor, partner and supplier relationships.”

Attendants must have Windows 2000^® or later, or – for Mac users – Mac OS ^® X 10.4 (Tiger^®) or later to be compatible with the presentation.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Contact:

Jerod Brown

Customer Connect Associates, Inc.

704-895-2500 x125

www.customer-connect.com