Customer Connect's Geoff Ables will be a featured speaker at the National Center for Database Marketing (NCDM) annual conference in Las Vegas.  Joining him will be Edward Cullen of Hewlett-Packard and Larry Tilson of Morehead Associates.  Their presentation titled, “Accelerating Performance Through Integrated B2B Sales and Marketing”will be on the first day of the three-day conference.

The session will provide case studies from large and small businesses on the LUCK(TM) process for successful customer relationship management (CRM).  Attendees will get first hand "how to" advice from practitioners on how to:

• Listen to customers - capturing preferences into a database
• Understand their needs - by analyzing and segmenting data
• Connect with customers - using personalized marketing, sales, customer service and product development
• Know the results - to continuously improve your marketing

The 2007 NCDM annual conference will take place December 10-12, 2007 at the Mandalay Bay Resort & Casino.  Ables’ session will take place from 1:45 pm – 4:30 pm on Monday, December 10.  For more information, please contact Michelle Gort, Events Coordinator for NCDM, at mgort@the-dma.org.

 

Read Full Article

Customer Connect Associates has been engaged by House Raising, Inc. for Customer Relationship Management (CRM) consulting and implementation services.  House Raising has elected to implement Microsoft Dynamics CRM 3.0 for its CRM needs; Customer Connect will provide consultation and training services for that project’s ultimate success.  They have also provided the custom home technology firm with initial setup consulting services for Microsoft CRM.

 

 

Read Full Article

Customer Connect Associates has been engaged by Apple Rock Displays for Customer Relationship Management (CRM) consulting and implementation services.  These services will include replacing the trade show display company’s current CRM program with Microsoft Dynamics CRM 3.0, as well as integrating the program with Great Plains accounting. 

Read Full Article

Customer Connect Associates has introduced the new ConneXmart.com technology to major success, and is enjoying even more as 2007 draws to a close.  Recently, AMF signed up as a customer of Customer Connect’s marketing data mart – ConneXmart.com. 

Read Full Article

Customer Connect Associates has been chosen by Microsoft for “Beta training” on their new customer relationship management (CRM) tool, Microsoft Dynamics CRM 4.0, also known as CRM Titan.  Customer Connect President, Geoff Ables will attend training sessions in Redmond, Washington September 24 – 28.

 

Read Full Article

Customer Connect Associates has hired Matt Wittemann as Customer Relationship Management (CRM) Consultant.  Matt holds 3 CRM certifications from Microsoft and has been designated by Microsoft as an MVP with their Customer Relationship Management solution. 

Read Full Article

CORNELIUS – Geoff Ables, President of Customer Connect Associates (www.customer-connect.com), will be a featured speaker at the National Center for Database Marketing (NCDM) annual conference in Las Vegas. 

Read Full Article

 CORNELIUS – Customer Connect Associates has been hired by Horry Telephone Cooperative, Inc. (HTCINC) to provide Customer Relationship Management (CRM) services.  Customer Connect will be implementing Microsoft Dynamics CRM 3.0 for HTCINC, the nation’s largest telephone cooperative, as well as providing consulting and training services on the program. 

Read Full Article

CORNELIUS – Customer relationship management (CRM) consulting firm Customer Connect Associates (www.customer-connect.com) has been added to the Direct Marketing Association’s (www.the-dma.com) Program Advisory Committee for the 2007 National Center for Database Marketing (NCDM) event.  Customer Connect will be a part of the body that decides upon speaker invitations, secures speaker participation, approves all marketing materials and ensures smooth start-to-finish execution of the event.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  Customer Connect Associates is a Microsoft Certified partner and a member of the 2007 Program Advisory Committee for the National Center For Database Marketing Conference.  For more information, please visit www.customer-connect.com

 

Read Full Article

CORNELIUS – Customer relationship management (CRM) consulting firm Customer Connect Associates (www.customer-connect.com) has announced a new partnership with Palm to develop mobile workforce sales solutions.  The project template, entitled “Enable Your Mobile Workforce,” is designed to move people and businesses from desktop-oriented systems to newer handheld technology while retaining their current sales processes.

“A mobile workforce solution improves several key aspects of an organization’s daily sales force activity,” explains Customer Connect President Geoff Ables.  “Using programs like Microsoft Dynamics CRM 3.0, Microsoft Office 2003 Edition, and Microsoft Windows Mobile, we will be able to help businesses use Palm technology to connect their people to each other, their customers, and their data to enable sales teams to work efficiently.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  Customer Connect Associates is a Microsoft Certified and Salesforce.com partner and a member of the 2007 Program Advisory Committee for the National Center For Database Marketing Conference.  For more information, please visit www.customer-connect.com

Read Full Article

CORNELIUS – Geoff Ables, President of Customer Connect Associates (www.customer-connect.com), will participate in Radio DM Days as part of the “DM Days New York Conference and Expo,” a Direct Marketing conference and exposition being held in New York City this June.  Ables will discuss the separation between sales and marketing with the show’s host, Paul McDonough, as well as other panelists.  The program, sponsored by Webmasterfm.com, features regular podcasts at http://www.the-dma.org/conferences/dmadmd/radiodmdays.shtml.   

Later in the week, Ables will present “16 Proven Success Accelerators in CRM and Database Marketing,” a revisitation of the basics of Customer Relationship Management (CRM) and database building for mid-market companies. 

DM Days will be held June 19-21, 2007 at the Jacob Javits Convention Center in New York City.  For more information, please contact Debbie Joachim, Convention Coordinator of the Direct Marketing Association (DMA) at 212-790-1435 or dmdayspeakers@the-dma.org

About the Speaker:  Geoff Ables has been the featured guest speaker at numerous national conferences and regional and local meetings  including the Direct Marketing Association Annual Conference and Exhibition, the world’s largest gathering of Direct and Interactive Marketers, American Marketing Association, National Center for Database Marketing Conference & Exhibition,  APICS – The Educational Society for Resource Management, the North Carolina Public Relations Society Annual Conference, Carolina Professional Saleswomen and Entrepreneurs, Direct Marketing to Business Conference and the National Association of Chain Drug Stores (NACDS) Foundation Emerging Trends Conference.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Read Full Article

CORNELIUS – Customer relationship management (CRM) consulting firm Customer Connect Associates (www.customer-connect.com) has partnered with c360, a leading provider of add-ons, industry solutions and development tools for Microsoft Dynamics CRM products.  A Microsoft Gold Certified Partner, c360 and Customer Connect make a good fit, says Customer Connect President Geoff Ables.

“After reviewing the suite of tools available through c360, we feel that any organization that implements [Microsoft Dynamics CRM 3.0] should also use the Productivity Pack from c360 – and possibly additional c360 tools depending upon their needs,” says Ables.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  Customer Connect Associates is a Microsoft Certified Partner and a member of the 2007 Program Advisory Committee for the National Center For Database Marketing Conference.  For more information, please visit www.customer-connect.com

 

Read Full Article

CORNELIUS – Customer Connect Associates (www.customer-connect.com), long affiliated with Microsoft, has recently become a Microsoft Certified Partner for Customer Relationship Management (CRM).  The Certified Partner designation recognizes expertise and the total impact that Customer Connect has had upon the CRM marketplace. 

“We’re proud to have reached this important landmark,” says Customer Connect President Geoff Ables.  “This represents the many months of consulting with clients, developing sales processes, taking certification exams and garnering outstanding references required to reach this level of partnership.   Our goal is to reach the level of Microsoft Gold Certified within the next twelve months.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T,  MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Read Full Article

Customer Connect Associates was recently retained by Clear Water Marketing to implement Customer Relationship Management (CRM) strategy and solutions.  Customer Connect has been contracted to provide services including CRM technology selection, sales process engineering, and training employees to use the selected CRM tool.

 

“We’ll be helping Clear Water to define, automate and refine their sales process,” explains Customer Connect President Geoff Ables.  “Once that’s done, we’ll monitor and refine the process as it is implemented.” 

 

 

Read Full Article

CORNELIUS – Geoff Ables, President of Customer Connect Associates (www.customer-connect.com), has been chosen to speak at DM Days, a Direct Marketing conference and exposition being held in New York City this June.  Ables will give a presentation entitled “16 Proven Success Accelerators in CRM and Database Marketing,” a revisitation of the basics of Customer Relationship Management (CRM) and database building for mid-market companies. 

DM Days will be held June 19-21, 2007 at the Jacob Javits Convention Center in New York City.  For more information, please contact Debbie Joachim, Convention Coordinator of the Direct Marketing Association (DMA) at 212-790-1435 or dmdayspeakers@the-dma.org

About the Speaker:  Geoff Ables has been the featured guest speaker at numerous national conferences and regional and local meetings  including the Direct Marketing Association Annual Conference and Exhibition, the world’s largest gathering of Direct and Interactive Marketers, American Marketing Association, National Center for Database Marketing Conference & Exhibition,  APICS – The Educational Society for Resource Management, the North Carolina Public Relations Society Annual Conference, Carolina Professional Saleswomen and Entrepreneurs, Direct Marketing to Business Conference and the National Association of Chain Drug Stores (NACDS) Foundation Emerging Trends Conference.

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Read Full Article

CORNELIUS - Customer Connect Associates Inc. ( www.customer-connect.com ) specializes in using technology to help businesses build more profitable customer relationships has released Version 4.0 of ConneXmart.com™.  This product consolidates data from multiple sources into a Web-based platform hosted by Customer Connect Associates.  While supporting Microsoft SQL server 2005, Windows Server 2003, VB.net, Excel, Word and Access, ConneXmart.com™ offers segmentation, data mining and campaign management tools giving users the power of a marketing data warehouse on their desktop.

“We’re proud to have had four major releases in just 12 months since the product was first launched,” said Geoff Ables, President of Customer Connect.  “Our software as a service model for ConneXmart.com™ is what makes it possible to evolve the product so rapidly, and results in a cost effective solution for mid-sized data warehouse needs.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  Customer Connect Associates is a Microsoft Certified partner and a member of the 2007 Program Advisory Committee for the National Center For Database Marketing Conference.  For more information, please visit www.customer-connect.com

Read Full Article

Customer Connect Associates has been chosen by 6^th Sense Analytics for Customer Relationship Management (CRM) consulting services.  The services Customer Connect will provide to the Morrisville-based data developer include a major software upgrade, from Salesforce.com Team Edition to Salesforce.com Professional Edition. 

Read Full Article

Customer Connect Associates will release “Account Management for Microsoft CRM” this year.  The software, an add-on designed for customers who use Microsoft Dynamics CRM 3.0, is a tool that makes regularly following up on important accounts easier for sales executives.

Read Full Article

CORNELIUS – Customer relationship management (CRM) consulting firm Customer Connect Associates (www.customer-connect.com) has added three new partners to the list of firms that will collaborate on their “People Ready CRM” event.  The event will be an informative “deminar” – a combination seminar and product demonstration – at the Charlotte, NC Microsoft offices on April 24.  Along with Microsoft and the Sales Leadership Council (www.salesleadership.org), Customer Connect will cooperate with Pervasive Software (www.pervasive.com), ettain group (www.ettaingroup.com), and Professional Network Consultants (www.professionalnetworks.com).

“We are delivering a 'can’t miss' experience that includes sales training and technologies that have been proven to accelerate business growth,” says Customer Connect President Geoff Ables.  “Each partner brings a unique expertise that enables businesses to empower employees to boost sales, improve service, and measure results.”

“With a month to go, we have already filled over 30 of the 100 available seats for this event,” says Sales Leadership Council Director Jerry Wingate.  “The demand we are seeing for this event shows how hungry businesses are for better sales practices and tools.  Everyone that attends this event will leave with at least three new ideas that will improve their bottom line.” 

The general and concurrent sessions will provide outstanding educational content.  The trade show exhibits will give attendees the ability to network with subject matter experts – as well as conduct one-on-one demonstrations.  The concurrent sessions and exhibits are free.  The general session/luncheon will cost $35.

The seminar will feature keynote luncheon speaker Brian Parsley of the Jeffrey Gitomer organization speaking on “Create Raving Fans out of Your Customers.”  Concurrent sessions will include: “People Ready CRM,” “Enterprise Search with SharePoint 2007,” and “Email, Phone and CRM Integration.”  Product demonstrations will include the latest customer-facing technologies, including: Microsoft Dynamics CRM 3.0, Microsoft Office SharePoint Server 2007 (MOSS), Cisco Voice Over IP Telephony Integration, Office 2007, and the Vista operating system.  The deminar will take place from 9:30 am – 3:00 pm at the Microsoft offices at 8050 Microsoft Way, Charlotte 28273. 

For more information please visit www.customer-connect.com or call Leesa Kelley at Customer Connect Associates at 704-895-2500 x214.

 

Read Full Article

Customer Connect Associates (www.customer-connect.com) has partnered with Profit Technologies for improved implementation of their Customer Relationship Management (CRM) system.  Already a longtime Salesforce.com user, Profit Technologies has engaged Customer Connect to help them maximize their value and optimize their CRM processes. 

“We’re going to help them develop a new approach for account and prospect management,” explains Customer Connect president Geoff Ables.  “This will help Profit Tech to broaden and deepen relationships with their most important accounts.”

Founded in 2000, Customer Connect Associates helps companies get customers faster and keep them longer by using their unique LUCK™ process for creating more profitable relationships. Clients include Travelocity, SAS, LandAmerica, AMF, BB&T, MedImpact, Jacobsen, AAA, Cardinal Health, Covelight Systems, Realty One and Huber Engineered Woods.  For more information, please visit www.customer-connect.com

Read Full Article